Plenty of Charleston customers browse in the evening, after work or after a long day downtown. If your website cannot answer them then, they move on. An AI website chatbot can fill that gap, but only if it is set up to help instead of annoy.
What a good chatbot does
- Answers common questions from your real information: services, hours, areas, price ranges.
- Collects a name and number when someone wants a quote or a booking.
- Sends you the lead right away by text or email.
- Says plainly that it is an AI and hands off to a person when needed.
What a bad chatbot does
It pops up instantly, asks for an email before answering anything, and makes up prices it does not know. Avoid all three.
Teach it your top five questions
Start with the five things people ask most. Write short, honest answers. Add more as you see new questions in the transcripts.
Review the conversations
Read the chats each week. They show you exactly what customers want and where your website is unclear.
That is how our AI website chatbot works, and you are talking to one right now in the corner of this page. See how we help Charleston businesses.
Or get the free presentation and I will show you what I would say to your visitors.
Write down the five questions customers ask most; those become your chatbot's first answers.